Handling and fulfilment is an essential part of a promotional campaign, ensuring that not only your Brand is represented in the best light but that the consumer has a positive brand experience.

At PHL we work with you to bring your creative promotions and campaigns to life, by understanding the Brand and objectives, we can help build a consumer journey and experience that maximises your marketing budget.

As well as being members of the IPM (Institute of Promotional Marketing), all of our Account Managers and Senior Team have completed the IPM Diploma in Sales Promotion, keeping up to date with the latest CAP code and promotional marketing tools.

We have managed an extensive variety of Promotional Campaigns for our Clients for many years and we offer a wide range of services catered to our Clients needs and requirements.

  • Cash Back Campaigns (via BACs, PayPal or Cheque)

  • Online / Receipt Validation

  • Try Me Free / Satisfaction Guarantee

  • Gift with Purchase

  • Loyalty Rewards

  • Self-Liquidating Promotions

  • Procurement

  • Direct Mail Fulfilment & Dispatch

  • Customer Services

  • Data Capture

  • Terms and Conditions creation

If you want to keep to a set cost, offer a larger prize pool or remove the risk from a campaign, we also offer an option to ‘Fixed Fee’ your promotion to help manage and maximise you budget and promotion.

We can set up and manage multiple platforms to receive and process consumer applications/redemptions, such as:

Clients of PHL benefit from a complete, cost effective solution for their order fulfilment needs including but not limited to; processing of daily orders, goods-in checking, returns management and customer service/aftercare. We also boast a wide variety of couriers delivering both UK and internationally, all of the above enables our Clients to focus on growing their business.

We have an in-house Technical Services department with an experienced team that manage the multi-channel integrations, shipping integrations and stock control. We integrate into your courier account of your choice or you can benefit from using our volume discount with a wide range of delivery services.

  • Online Microsite
    From building through to hosting and managing, we can create a fully branded website that is bespoke to your requirements. Providing you with an additional point of contact to speak to your consumers, advertise new products and capture data for further communication (GDPR compliant)
  • Text to Win
    With a bespoke key code, any communication from/to your consumers will be in your tone of voice and fully branded in line with your product or campaign
    We can set up and manage the text platform to receive and send promotional texts, unique codes, winning messages etc.
  • Postal Entry – i.e. PO Box, Freepost
    We can set up a PO Box or Freepost address to receive and process applications, claims etc.
  • Dedicated Care Line / Email
    Whether you require a general customer care line, order processing or an outbound calling solution we can provide these services, setting up a free phone, local rate or premium rate number. We can also provide a multi-lingual service via email or phone

  • GDPR compliant
    Giving you peace of mind that you consumer data will be managed correctly, offering additional data cleansing services when required.

If you want to keep to a set cost, offer a larger prize pool or remove the risk from a campaign, we also offer an option to ‘Fixed Fee’ your promotion to help manage and maximise you budget and promotion.

We can set up and manage multiple platforms to receive and process consumer applications/redemptions, such as:

Clients of PHL benefit from a complete, cost effective solution for their order fulfilment needs including but not limited to; processing of daily orders, goods-in checking, returns management and customer service/aftercare. We also boast a wide variety of couriers delivering both UK and internationally, all of the above enables our Clients to focus on growing their business.

We have an in-house Technical Services department with an experienced team that manage the multi-channel integrations, shipping integrations and stock control. We integrate into your courier account of your choice or you can benefit from using our volume discount with a wide range of delivery services.

Contact the team today to see how we can help on +44(0)1938 551919

or email info@promotionalhandling.co.uk

What our clients say about us:

“We found working with Promotional Handling to be great value for money. The team were excellent at coming up with solutions to our challenges and requests, and very responsive throughout the campaign. Their real time reporting tool made things easy for us to keep track of redemptions and provide reporting to stakeholders. Their customer service team were professional and efficient when handling customer queries and issues ensuring our brand integrity was maintained throughout the campaign. We were extremely satisfied with their service.”

Louise Verde, Indesit