Employee Spotlight – Kerry Williams
Name: Kerry Williams
Job Title: Client Service Director
Department: eCommerce and Order Fulfilment
How would you describe your job?
As Client Service Director my main priority is keeping our clients and customers happy. Day to day you will find me in the office with the Client Service team ensuring everything is running smoothly and efficiently across all departments. I work closely with the Business Development team to find creative solutions and business innovations to meet the challenges faced by both new and existing customers.
How did you end up at PHL?
After completing my Maths degree at Wolverhampton University 10 years ago I wanted to find a role that would allow me to progress up the ladder without being too far from home.
When I initially joined PHL I spent the first few years in IT Services but have since found my love for Account Management and working face-to-face with clients and customers.
What do you love most about your job?
I love coming to work each day knowing that I can make a difference in helping businesses grow their Brand. It is an honour to have direct communication with our clients’ customers, helping them walk away with a smile and a positive Brand experience is second to none.
Tell us about your Accomplishments and Awards?
In addition to my Degree in Mathematical Sciences, I also have a Diploma in Sales Promotion and Marketing through the IPM.
I have been working at PHL for over 10 years! Since then I have worked my way up to Client Service Director, playing an integral role in the strategic and operational decisions of the company.
What are your Hobbies and Interests outside of work?
Outside of work, I am mum to three lively children. I love going on adventurous travels with my family, spending quality time with the kids and finding new places to visit.
Despite being outdoorsy and active I also love “girl” time with my gorgeous daughter with whom I share a love of all things pink! Pink hair, pink nails and pink gin…..just for me though, not my daughter!